CLUNL

Raquel Silva, researcher at LLT group of CLUNL, coauthored the paper “Developing and validating high–value patient digital follow–up services: a pilot study in cardiac surger” within the last issue of BMC Health Services Research journal.

This work proposes a 6-step methodology to design and validate a high-value digital health care service based on collaborative learning, real-time development, iterative testing, and value assessment. This methodology results from the research conducted within the scope of the FCT project Cardiofollow.AI (DSAIPA/AI/0094/2020) – An intelligent system for remote post-cardiothoracic surgical care that improves health outcomes and promotes patient empowerment (https://cardiofollowai.vohcolab.org/), in which the researcher Raquel Silva develops health literacy strategies aimed at increasing the effectiveness of patient communication. With the support of the nursing team, a typology of messages (informative, educational/preventive, motivational, commemorative, technical support, alert) was created to be sent to patients through a chatbot and, thus, support them during the recovery period.

The paper is available in Open Access at:
https://doi.org/10.1186/s12913-022-08073-4

• Londral, Ana Rita, et al. (2022). Developing and validating high-value patient digital follow-up services: a pilot study in cardiac surgery. BMC Health Services Research, (22), pp.1-13. ISSN 1472-6963. https://doi.org/10.1186/s12913-022-08073-4